The customer support that you'll receive from your cloud website hosting supplier is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an existing account. Prompt and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a real website hosting provider and not from a reseller. When you get a hosting account from a company that does not own its servers and it can't access them directly, it is likely that you will wait for a couple of days so as to get a response to your query, which means that your sites may remain offline for quite a while. In contrast, a supplier which offers different options for communication and has a technical support crew that is available at any time will assist you to right away and help you decrease or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of receiving assistance promptly, that's why our cloud website hosting services come with 24/7 tech support plus various means of contact. If you do not have an account yet, you can phone us or come on our live chat and chat with a live representative, in order to find out about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up buying a service that you can't use. If you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. Unlike the majority of providers that you can find today, we answer to all the tickets within the hour, so you will not need to wait for an entire day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we offer include 24/7 support via various methods of communication and with a 1-hour maximum answer time warranty. If you want to learn more about the plans or you have some general or billing questions, you will be able to phone one of the local numbers that we have around the globe or you could use our live chat support and talk with a live agent. For solely tech matters which require the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail message, as these channels are more appropriate to keep track of a given matter. The reply time for them rarely exceeds 30 minutes, so you can forget all about having to wait for a full day to receive assistance. The support service is available for all the server-related matters, as well as the pre-installed software. When you want help with third-party applications, you may consider adding the Managed Services upgrade that we provide with all of the packages.