If you’ve ordered a hosting package and you’ve got certain inquiries about a particular function/feature, or if you’ve confronted some obstacle and you require assistance, you should be able to contact the respective client support team. All web hosting providers use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because of the fact that the very best way to solve a problem most often is to send a ticket. This method of communication renders the replies exchanged by both parties simple to follow and allows the client care team members to escalate the situation if, for instance, a sysadmin should intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you have to use at least 2 separate accounts to get in touch with the support staff and to actually manage the hosting space. Non-stop switching between different accounts could be a bore, not to mention the fact that it requires quite a lot of time for the vast majority of web hosting companies to respond to ticket requests.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting feature an integrated support ticket system, which is an indivisible part of our custom-built Hepsia Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the very same location – payments, web files, e-mails, tickets, etc., eliminating the necessity to use different admin interfaces. If you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks of the mouse without ever logging out of your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will provide you with more info and which may help you resolve any given issue before you actually post a ticket. We guarantee a response time of maximum 60 minutes, even if it’s a weekend or an official holiday.