If your web hosting service provider supplies live chat support, you will be able to speak with an agent live and learn helpful info or get a problem resolved timely. The advantage of using chat rather than calling to talk with a live person is that you'll need just a computer with web access, which means that you won't pay any charges in case you are in another state or country. In addition, it will be quicker to copy and paste information for instance domains, usernames or error messages in other words details which are sometimes hard to provide to the other side over the phone. The real-time chat is also a much quicker way to contact the hosting provider's support team in comparison to using a ticketing system. Last, but not least, in case some trouble needs a bit more time to be taken care of, you are able to do something else entirely while you wait for guidance on the live chat, which means that you will not waste time - something that is impossible when you are on the phone.

Live Chat Support in Cloud Website Hosting

Together with the telephone and ticket support, we offer live chat support as well. You can contact us every day, which includes holidays and weekends, and we can give you more info about the Linux cloud website hosting that we supply if you are not among our customers yet, or about common and billing questions if you already have a user profile. Although for strictly tech issues you need to open a trouble ticket to the technical support, because such issues will need more time to be dealt with, you can still contact us through the live chat for some technical info. For instance, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable time. Even when our telephone lines are already off for the day, you will be able to talk to a live person.