One-Hour Response Guarantee in Cloud Website Hosting
In case you’re using one of our Linux cloud website hosting and you have an enquiry or experience some complication, you can get in touch with us 24/7/365 by opening a technical support ticket or by sending an e-mail and we guarantee that you’ll obtain an answer in less than sixty minutes. If the issue can be solved, we will do it before we respond, whereas in case there’s something that you have to do on your end, we will supply you with all the required information – what settings to check, what workable solutions to try, and so on. Typically, you will receive a response within less than half an hour, which goes to say that waiting around for hours on end or even for more than a day to receive support is something impossible. Our 1-hour response time guarantee is valid for any query that you might have – general, billing or technical.