In case you are a site owner, a problem could always surface and it doesn’t automatically need to be associated with the hosting service. For instance, something could go wrong when you update a script or some important data could be modified or deleted by chance. Irrespective of what the essence of the problem might be, you’ll need to touch base with the respective technical support team and ask them to restore a backup or to assist you in fixing the problem that you are confronting. How quickly they’ll do that will determine the amount of time that your websites will be down. For some sites such as social networking websites or web shops, an oft-repeated downtime duration often equals lost users and cash. For this reason, it’s quite important to use the services of a web hosting company that offers not only a good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

In case you’re using one of our Linux cloud website hosting and you have an enquiry or experience some complication, you can get in touch with us 24/7/365 by opening a technical support ticket or by sending an e-mail and we guarantee that you’ll obtain an answer in less than sixty minutes. If the issue can be solved, we will do it before we respond, whereas in case there’s something that you have to do on your end, we will supply you with all the required information – what settings to check, what workable solutions to try, and so on. Typically, you will receive a response within less than half an hour, which goes to say that waiting around for hours on end or even for more than a day to receive support is something impossible. Our 1-hour response time guarantee is valid for any query that you might have – general, billing or technical.