In case you have ever had a cloud website hosting account in the past or you've dealt with any other type of online service, you probably know from your own experience that for some things it is better to talk to a live person on the telephone instead of exchange support tickets or emails. If you want to find out more about a specific service before you decide to buy it or when something small has to be made, for example, it is far easier and a lot faster to get it done live. When you can connect with representatives by phone, it's also very likely that you are using the services of an actual web hosting supplier, not just a reseller. The type of support that you will get on the telephone differs between different providers - from standard matters to expert tech support. Generally the majority of providers will offer you pre-sales assistance and first level telephone support, while more complicated technical matters are handled through e-mail and / or tickets.
Phone Support in Cloud Website Hosting
We know that the option to speak with a live representative is rather important, that's why we have three support lines globally (UK, USA and Australia) and you have the option to contact us on the phone for 14 hours every day. If you consider acquiring one of our Linux cloud website hosting, for instance, you have the option to phone us and find out more about our services before you order so as to ensure that we match all system requirements for your web sites. Following the purchase, you'll be able to call us about all of the sales and billing issues you may have, or receive any kind of general or basic tech information you need. We've tried to find the optimal balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, that will help you track the communication as well as any new developments in the resolution of an issue.