A 99.9% Server Uptime
Our cloud website hosting platform is based on a reliable, top–quality hardware architecture and a heavily customized version of Linux. That is why, irrespective of what your site is, or how many web site visitors you have, or even if there’s a DDoS attack, our servers will stay up and running and your web sites will stay visible online.
All our Linux cloud website hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–class hardware parts furnished by Juniper. What’s more, on each router, we’ve set up a firewall with an elaborate algorithm to successfully filter all questionable requests.
In this way, in each of our data centers – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are disappointed with our services, or if you think that they are insufficient, or if you decide that you need to have a Linux VPS hosting rather than a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to have complete control over your domains even if you close your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a reply, you are aware of how aggravating this can be, even more so when your website is at stake. This is exactly why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our support engineers will be right here and they will get back to you in under sixty minutes. And the best part is that their average response time is below 20 minutes!