Customer Support Channels
A 60–Minute Ticket Response Time Guarantee
All your support requests will be replied to in no more than 60 min after the trouble ticket or email has been received. If your issue needs further assistance from a server admin, we will forward the support ticket or the email to the person in charge and will leave a comment to notify you that more time will be required for arriving at a solution. Furthermore if you take advantage of our Admin Services package, any of the server administration tasks included there will be performed whenever you decide.
A Top–Quality Customer Support Service
We will be online for you 24/7/365 to respond to any inquiries that you may have connected with our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help with server management tasks, you can take a glance at our Admin Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and installation services
A User–Friendly Help Area
Each Linux dedicated hosting server is fitted out with our cost–free Web Site Control Panel, which features a fully detailed knowledgebase plus a collection of how–to video tutorials. Whenever you require help working with the Web Site Control Panel, just press the Videos or Help buttons situated in the top right corner.