1 hour ticket response
Timeliness is our chief concern and that is why we have a team of practiced client support engineers who are prepared to provide a rapid answer to any question that you could possibly have. Just open your technical support ticket from the Web Site Control Panel and we will reply within 60 minutes at the latest. As a matter of fact, we work hard and aim for a twenty–minute technical support ticket response time.
A First–Class Technical Support Service
Each member of our client care staff has many years of experience in the Linux cloud website hosting field and the majority of them have been with us for at least 5 years. They all are prepared to respond to all your requests in the most professional way possible.
An Easy–to–Browse Help Center
Integrated into the Web Site Control Panel is an intuitive Help section, which offers you various sources of information. You can browse through a constantly updated knowledge base offering web hosting account management articles and site management articles, watch our educational video tutorials or take a peek at our F.A.Q. archive.